Privacy Policy | New Directions Chiropractic

1. Introduction

New Directions Chiropractic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newdirectionschiropractic.com (the "Site") or when you interact with us in any way.

Please read this privacy policy carefully. By using our Site or providing your information to us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and other information you voluntarily provide when you fill out a contact form, schedule an appointment, or sign up for our newsletter.
Health Information: Information related to your health or the health of your family members that you choose to share with us when booking appointments or communicating with our team.
Usage Data: Information automatically collected when you visit our Site, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

3. How We Use Your Information

We use the information we collect for the following purposes:

To schedule, confirm, and manage your appointments
To respond to your inquiries and provide customer support
To send you appointment reminders via email or text
To send newsletters and educational content (only if you opt in)
To improve our website and services
To comply with legal and regulatory obligations

4. Contact Form Submissions

When you submit a form on our website, the information you provide is transmitted directly to our practice email. We use this information solely to respond to your inquiry and provide the services you've requested. We do not sell, trade, or share your contact information with third parties for marketing purposes.

5. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our Site.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Site may not function properly without cookies.

6. Third-Party Services

We may use third-party services to help operate our website and business, including:

Website Hosting: Our website is hosted by Landingsite.ai
Analytics: We may use analytics services to understand how visitors interact with our Site
Scheduling: We may use third-party scheduling platforms to manage appointments

These third parties have their own privacy policies governing how they handle your data.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. HIPAA Compliance

As a healthcare provider, we take your health information seriously. We comply with applicable HIPAA regulations regarding the privacy and security of protected health information. Any health-related information you share with us is treated with the highest level of confidentiality and is only used for providing your care and as required by law.

9. Children's Privacy

As a family chiropractic practice, we serve patients of all ages, including children. Any information collected about children is provided by parents or legal guardians and is protected with the same level of care as adult patient information. We do not knowingly collect personal information from children under 13 through our website without parental consent.

10. Your Privacy Rights

At New Directions Chiropractic, protecting your family's health information is something we take seriously. Under Texas and federal law, you have rights regarding how your protected health information is used and shared — and the Texas Attorney General's office provides detailed resources to help you understand those rights. Learn more at the Texas AG Patient Privacy page. Questions? Just ask us.

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to opt out of marketing communications
The right to file a complaint with the appropriate regulatory authority

To exercise any of these rights, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

New Directions Chiropractic

(972) 555-0199

[email protected]

150 S Allen Heights Dr, Suite 100, Allen, TX 75013